Complaint

How to file a complaint

To submit a complaint about content published on gonzosquest-au.com, please provide a clear description of the issue and the URL of the relevant page. You may contact us in any of the following ways:

• Email: Send your complaint to [email protected] with the subject line “Complaint – gonzosquest-au.com”.
• Contact form: If you prefer, you may use the website contact form (where available) and include the same details as an email request.
• Social media: If the site maintains official social profiles, you may message us there, but email is recommended for faster tracking and a complete record.

Please include: (1) your name (or preferred name), (2) your contact email, (3) the specific statement you believe is incorrect or non-compliant, (4) supporting sources or evidence (screenshots, citations, or official references), and (5) what outcome you are requesting (correction, clarification, or removal).

Types of issues reviewed

We review complaints that relate to the informational accuracy and lawful presentation of content on this non-commercial, content-only website. This includes:

• Factual errors about Gonzo’s Quest slot mechanics, features, RTP/volatility descriptions, or gameplay explanations.
• Outdated or misleading information that could affect a reader’s understanding of the game.
• Potential legal or regulatory compliance concerns related to the wording or presentation of informational content for Australia-based readers.
• Incorrect attribution, quotes, or references, and claims that require clarification.

Response timeline

We aim to acknowledge receipt within 2 business days and provide a substantive response within 10 business days. If additional research is required (for example, verifying game specifications across sources), we may extend the review period and will inform you by email. We will contact you using the email address you provide, or reply directly to [email protected] submissions. Where a complaint is upheld, we will correct, clarify, or update the relevant content and may note the change internally for audit purposes.

What is not reviewed

gonzosquest-au.com cannot investigate or resolve matters that fall outside the accuracy of our informational content. We do not review or handle:

• Disputes with casinos, game providers, payment services, or account closures.
• Requests to add, remove, rank, promote, or partner with gambling operators or affiliate programs.
• Complaints about gambling outcomes, losses, bonus terms, wagering requirements, or gameplay fairness on third-party platforms.
• Customer support issues for any external service, these must be directed to the relevant operator or provider.

If your concern relates to responsible gambling support, please contact appropriate Australian help services, our complaint process is limited to the accuracy and compliance of content on this website.